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If you are unsure if you are an Access or a SQL user of Office Tools Professional, there are several ways to determine which you are. Which of the following images looks like your version of Office Tools
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We have recently encountered an issue with Wireless Netwoks when utilizing Windows XP Compatibility Mode under Windows 7 and Virtual PC under Windows Vista. The following quote from Ben Armstrong (Microsoft's Virtualization Program Manager) explains why... Some people have
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Windows 7 has an exciting new feature known as 'Windows XP Compatibilty Mode'. This feature is vastly different from the 'XP Compatibility Mode' that was present within Windows Vista. This new version actually encompasses the entire Windows XP Operating System
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Windows 7 has an exciting new feature known as 'Windows XP Compatibility Mode'. This feature is vastly different from the 'XP Compatibility Mode' that was present within Windows Vista. This new version actually encompasses the entire Windows XP Operating
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Since running Office Tools Professional on Windows 7 utilizes a Virtual Windows XP Environment ( as described in the 'Document Management on Windows 7' article ), you must assign the drop folder differently than you would normally. Since your Windows
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Firewalls and Anti-Virus programs can cause some instabilities within the Office Tools Professional system. There are exceptions you can make in your anti-virus and firewall programs to insure that your office will not experience any stability issues. You will want to
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If nothing happens when creating or editing a password for Dropfolder.net, you will need to reset the event manager to correct the problem.To reset the event manager you'll need to locate the event manager in your system tray, right click
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If you're encountering "Invalid Use of Null" errors the cause may be a blank contact listed in the contact data. This blank contact gets created when a staff member goes to add a new contact and immediately cancels the
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There is an issue with many Dell Power Edge servers and network setting configurations. Unfortunately, there are so many Dell Power Edge Models out that we have not been able to narrow it down to which specific models are
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Syncing Office Tools is a very sensitive issue; the "Name" information must match across the board. Duplicates or multiple copies of your contacts is due to different Name information. This means everything from being case sensitive, any spaces, periods,
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When experiencing errors with new downloads, make sure it is a full download. It is possible you might have received a partial download. Simply check the size of your download and reference the size stated on www.officetoolspro.com. Before you
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The registration key "accesssecurity" should be applied to resolve a security warning when launching Office Tools Professional stating the "Program.MDE" is a possible security warning. Once you have acquired the registry key, extract and apply on the workstation experiencing this
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Most firms do not experience this issue due to the Windows firewall being shut off. Sometimes Microsoft Windows Firewall does not allow SQL Management Studio to communicate with workstations even with the proper exclusions. Turning Microsoft Windows Firewall off
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Prior to your SQL appointment we require your computers to be fully patched. This will expedite the process and ensure a successful conversion. Failure to meet any of these requirements and/or not being on time could result in rescheduling your appointment and a rescheduling
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Unfortunately with certain network and system configurations our server install configurations get changed. This will cause a few problems including the database changed to read-only and causing Office Tools Professional workstations not to function since they cannot access the
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DNS setting are very critical in a networked environment. If DNS setting are not set up or are not configured correctly you will have network connectivity issues especially within Office Tools Professional. In these instances we recommend you contact your
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Antivirus programs can be one cause to slowness on an Office Tools Network. Unfortunately there are a vast number of anti virus programs with different user interfaces that we cannot instruct specific instructions. However, if you exclude the path
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Some system configurations can adversely affect the performance and stability of Office Tools Professional. If you are thinking about using Office Tools Professional with a wireless network, keep in mind that wireless networks are not as consistent as a normal
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In the second half of 2008, Microsoft released a Service Pack for Microsoft SQL Server 2005 that can cause extensive damage to your Office Tools Professional Server installation. Microsoft SQL Server 2005 Service Pack 2 is a comprehensive update
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Today, most of the more common Windows Server backup utilities are incapable of backing up a live SQL Server database file. If you are one of our users that are unable to backup your Office Tools Professional database, please
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Microsoft SQL Server 2005 has a known issue with certain models of Dell Poweredge servers. If you plan to install the Office Tools Professional Server software on a Dell Poweredge server, please review the following Microsoft Knowledge Base article
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Supportsoft assisted services is a program that is introduced into most systems through Intuit products, such as QuickBooks. This program severely damages Office Tools Professional. If you find this program installed on your system, please use the "Add or
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With the most recent update to 2009.031 the connect to database screen has changed. This new update automates the correct settings, if it remains unchanged it will work correctly. 1. Here is where you specify the location of your database.
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****IMPORTANT MUST READ****This document is for the intention of a read-only database not an existing database. If you choose to use this method with an existing database we can not be held responsible for any lost or damaged databases. If
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Problem: "I have Windows Vista, and Office Tools Professional crashes shortly after I log in." Resolution: None as of yet. Currently, Office Tools Professional does not support workstations with Windows Vista as the operating system. We are in the process
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When installing Office Tools Professional, there are a few things you need to keep in mind... For domain users: *Network security settings can hinder your installation. If possible, run the installation as a domain admin. This will insure that the
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IntroductionThis article concerns problems you may be experiencing with your Office Tools Pro program that are related to the installation of Microsoft Office Service Pack 3 on your computer. If you have recently installed Office 2003 Service Pack 3, your
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Introduction This article concerns problems you may be experiencing with your Office Tools Pro program that are installer-related. Symptoms of the problem include getting error messages such as "Please wait while Microsoft Office configures the Access 2003 Runtime," or
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NOTE: Click on the following link to get a Microsoft Word document that contains complete instructions for fixing this problem: http://www.officetoolspro.com/temp/kb0005.doc To obtain product support for Symantec Antivirus and Norton Internet Security, please contact Symantec corporation. Introduction The latest
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Problem When you try to install Office Tools Pro from the installation CD, you may get a message that says something like: "Error 1935: An error has occured during the installation of assembly component Microsoft.MSXML2,public Key Token =...." Reason
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Problem When you try to insert Custom Letterhead in Setup/My Company/Letterhead, the letterhead does not appear on your invoices. Symptoms You may receive an "A problem occurred while Microsoft Access was communicating with the OLE Server" error message when
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Introduction This utility corrects a problem with Document Management prior to version 2005.045, where scanned documents may have been placed into folders with numbers after them. The problem occurs when a scanned document is created under a contact with
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Problem When Office Tools Pro is run for the first time after installing Windows XP Service Pack 2, a Security Warning dialog may appear. This dialog may also appear when Popup Reminders is started. The dialog looks like this:Cause
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